Privacy Policy

Effective Date: 21/08/2023

Welcome to ProSubX, a subsidiary of Starpro Version Affiliate LTD. (referred to as “SVA LTD,” “we,” “us,” or “our”). This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you access or use the ProSubX platform, including services related to VTU (Virtual Top-Up) and bill payments such as airtime, data, electricity, and bulk SMS services (collectively, the “Services”).

By accessing or using the ProSubX platform and Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our platform or Services.

Information We Collect

  1. Personal Information: We may collect certain personal information, such as your name, email address, phone number, and billing details, to provide you with our Services and to communicate with you. This information is collected when you create an account, make payments, or contact our customer support.
  2. Transaction Information: When you use our Services to make VTU and bill payments, we collect transaction details, including the services purchased, transaction amounts, and payment method used.
  3. Usage Data: We gather information about how you interact with our platform and Services. This may include your IP address, device information, browser type, pages viewed, and actions taken within the platform.

How We Use Your Information

  1. To Provide and Improve Services: We use your information to provide the Services you requested, process transactions, and improve the functionality and user experience of our platform.
  2. Communication: We may use your email address or phone number to send transaction confirmations, updates, and important notices related to your account and the Services.
  3. Customer Support: Your information helps us respond to your inquiries, troubleshoot issues, and address any concerns you may have.
  4. Marketing: With your consent, we may send you promotional emails about our Services, special offers, and updates. You can opt-out of receiving marketing communications at any time.
  5. Legal Compliance: We may use and disclose your information to comply with legal obligations, enforce our terms of use, protect our rights, and respond to government requests or legal processes.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with the following entities:

  1. Service Providers: We may share your information with trusted third-party service providers who assist us in providing, maintaining, and improving our Services. These providers are contractually obligated to protect your information and use it solely for the purposes we specify.
  2. Legal Requirements: We may share your information to comply with applicable laws, regulations, legal processes, or government requests.
  3. Affiliates: We may share your information with our affiliates and subsidiaries, including SVA LTD, for internal business purposes and to provide you with related services.

Data Security

We take reasonable precautions to protect your information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee the security of your information.

Your Choices

You can manage your account settings and communication preferences by logging into your ProSubX account. You can also opt-out of receiving marketing communications by following the unsubscribe instructions included in our emails.

Children’s Privacy

Our Services are intended for users who are at least 4 years old. We do not knowingly collect personal information from individuals under 4 years of age without verifiable parental consent. If we become aware that we have collected personal information from a child under 4 without proper consent, we will take steps to delete the information as soon as possible.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our platform and indicating the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@prosubx.com.

Thank you for using ProSubX!